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Thread: Denon AVR-1911 No audio from BD

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    Question Denon AVR-1911 No audio from BD

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    I just encountered a strange problem with my AVR-1911. I'll explain the symptoms first and then describe my troubleshooting so you'll see why I think it's the receiver, even if it's just a needed setting change.

    I've been using the receiver with my surround speakers, plasma TV and Blu-ray player since late 2010 with no problems. Everything is connected by HDMI. The Blu-ray is connected to the "BD" HDMI port.

    Two nights ago we were playing a DVD right in the middle of the show the audio went out. It happened, maybe coincidentally, when I was adjusting the volume. It's possible my finger may have slipped off the volume control onto a nearby button on the remote but I can't see how any of the nearby buttons would have anything to do with audio.

    Here's what I did to troubleshoot.

    1. Tried a different dvd. Same problem. No audio.
    2. Tried playing a movie through Netflix on the Blu-ray player. Same problem. No audio.
    3. Turned off Blu-ray player and played a movie through Netflix on the TV. There was sound. It worked fine.
    4. Changed to the "tuner" on the receiver and played the radio. There was sound. It plays fine.
    5. Replaced the Blu-ray player with a new one. Same problem. No audio.
    6. Replaced the HDMI cable between the Blu-ray player and the receiver. Same problem. No audio.

    In my book, there's nothing left but the receiver. Now, my question. Is there any possible setting that could be causing this or should I just accept that part of the hardware has failed and it needs service?

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    Default Re: Denon AVR-1911 No audio from BD

    I see you changed the HDMI cable, but did you try a different HDMI port? Also, do a microprocessor reset if another port does not work. It will wipe the AVR and set it up as a new one. Actually, doing two or three resets in a row is usually best. If the reset doesnt fix it them something is probably wrong with the Denon.

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    Default Re: Denon AVR-1911 No audio from BD

    Thanks for the simple suggestion. :-) Here I thought I was good at troubleshooting. Your first suggestion worked! I plugged into the DVD port and it works as normal, sound and all. I do have one question though, which is probably basic to you guys, but is there any difference between the DVD port and the BD port or are they just suggestive labels in case you have both pieces of equipment?

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    Default Re: Denon AVR-1911 No audio from BD

    Quote Originally Posted by sbhenkel View Post
    Thanks for the simple suggestion. :-) Here I thought I was good at troubleshooting. Your first suggestion worked! I plugged into the DVD port and it works as normal, sound and all. I do have one question though, which is probably basic to you guys, but is there any difference between the DVD port and the BD port or are they just suggestive labels in case you have both pieces of equipment?
    They're just suggestive labels, no difference.

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    Default Re: Denon AVR-1911 No audio from BD

    Quote Originally Posted by SpHeRe31459 View Post
    They're just suggestive labels, no difference.
    Exactly, which is why you can also rename them. I have my Directv box in the cable/sat port, my Tivo in the DVD port, my Roku in the Game port and the blu-ray player in the blu-ray port. None of that really matters though, just easier to remember when programming a harmony

    Sounds like that port failed. Only real bad news is more could fail soon, but it also could be fine for years. Onkyo's are known for failing HDMI boards, and once ports start going owners just have to use others until too many have failed. If you lose another it'd be time to consider a new one or a repair probably, or at least start saving for it

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    Default Re: Denon AVR-1911 No audio from BD

    I was starting to wonder the same thing about other ports failing. In fact, we bought an extended service contract which we haven't dug up yet. If it happens to still be in force I'm thinking it might not be a bad idea to get it fixed now while it would still be "free" even though we're functioning right now.

    You mentioned "Onkyo". Are they like a parent company, did they buy Denon out, or are they just the manufacturer of the HDMI boards?

    Lastly, as a preemptive measure, I'm thinking I should start looking for a possible replacement in case the repair costs are too close to the purchase of a new one. Is there an area on this forum where I could go to check out different models, maybe comparing features, etc. If I'm not too far off topic, do you guys have a favorite or recommended brand for mid-range receivers or at the very least, are there brands (Denon possibly) to avoid? Any that are, at the very least, more trouble-free?

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    Default Re: Denon AVR-1911 No audio from BD

    No, Onkyo is it's own company, just using them as an example.

    IMO, Denon is still one of the best brands to buy, the current models X2000, X3000 and X4000 are outstanding.

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    Default Re: Denon AVR-1911 No audio from BD

    If you look deep enough, you will find that many folks have different brands of receivers. I've owned several brands over my lifetime and have always come back to Denon. I prefer the sound it gives relative to my speakers. Never had any trouble with any of my Denon's...but that's just me. Had an Onkyo that I personally didn't care for the sound it gave. AGain...just me. Many have Onkyo and absolutely love them.
    Denon AVR-X4000 * Harmony ONE
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    Default Re: Denon AVR-1911 No audio from BD

    Thanks for all the responses. You've given me a lot of good info to think about. You've also restored my faith in forums. :-)

    For starters I'm going to look around and see if I can find a place that will do a product comparison between those 3 you mentioned. Doesn't look like Denon does it but I'll check it out.

    If I could, I'd like to ask one more question. What is your take on extended service warranties? Do you feel they're a good buy or has it been your experience that the equipment pretty much lasts at least as long as a typical extended warranty? I know it's a hard one to answer. Some times people just like the comfort they give whether or not they'll ever be used. I guess it's like typical insurance which is always a gamble. You pay X amount with the risk of never cashing in on it vs. the risk of having a problem without the contract and the problem would cost far more than the contract.

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    Default Re: Denon AVR-1911 No audio from BD

    They do have a comparison feature. Sorry. Didn't look hard enough at first.

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    Default Re: Denon AVR-1911 No audio from BD

    You can also get a good comparison on Amazon if you pick like an X3000, then scroll down. It will show you what all the models have.

    The new Denons have a good manuf warranty, I generally dont worry. I do tend to buy 3 year warranties for my displays though.

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    Default Re: Denon AVR-1911 No audio from BD

    One thing to consider is that the May/June timeframe is when new Denon models come out, so we're about to get refreshed models soon. They are expected to have HDMI 2.0 (for full UltraHD 60p support), since receivers last a long time I'd consider waiting for the future proofing it brings. A new model year also means that the previous model year will soon be discounted to clear it out, so if HDMI 2.0 doesn't matter to you, you should be able to find some great deals in the next few months.

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    Default Re: Denon AVR-1911 No audio from BD

    The only thing I buy warranties on are:

    1. Anything I buy for my kids.
    2. New cars as I tend to drive them for a long time and I prefer the ease of mind.

    Never bought warranty for anything I own relative to electronics. I've never had an electronic failure...except equipment that is simply OLD. This means electronics I've owned has been extremely reliable over years.
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    Default Re: Denon AVR-1911 No audio from BD

    same here .......

    Quote Originally Posted by GOS View Post
    The only thing I buy warranties on are:

    1. Anything I buy for my kids.
    2. New cars as I tend to drive them for a long time and I prefer the ease of mind.

    Never bought warranty for anything I own relative to electronics. I've never had an electronic failure...except equipment that is simply OLD. This means electronics I've owned has been extremely reliable over years.
    Sent from my Fisher Price touch&talk~using ITouchmyself II
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    Default Re: Denon AVR-1911 No audio from BD

    Interesting. Almost sounds like my port failure is a fluke and doesn't typically happen. Anyone had experience with sending a unit in for repair of a similar problem? Did you find that the cost of the repair made you think real hard about just getting a new one, or is it typically not that much?

    Also, what's your take on getting a new unit from an online source vs. getting it from a brick & mortar place where you can talk to someone face to face? If you know what you want, is it that important to get it from a physical store? Does the possibility of a return where you have to communicate with someone over the phone or email and then ship it, etc. make a physical store purchase look more attractive? Or does the typically lower price of some online stores outweigh that potential hassle?

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    Default Re: Denon AVR-1911 No audio from BD

    Oh boy....now you've gone too far. lol. Kidding of course. The dreaded "real store" vs online store. I came from the world where you absolutely HAVE to see it, feel it, then buy it. No more. I'm converted. I buy nearly everything online now. Yes, even thousand $ receivers and $1500 speakers. If I don't like them...I return them. It's not harder to return on line than it is to drive to the store with them in the back of your SUV. Regarding your comment about your port failure. I personally don't know. Some specific models do have troubles...and usually those troubles are well documented on forums such as this or elsewhere. Having troubles is not the norm though...don't expect failures on a regular basis.

    Quote Originally Posted by sbhenkel View Post
    Interesting. Almost sounds like my port failure is a fluke and doesn't typically happen. Anyone had experience with sending a unit in for repair of a similar problem? Did you find that the cost of the repair made you think real hard about just getting a new one, or is it typically not that much?

    Also, what's your take on getting a new unit from an online source vs. getting it from a brick & mortar place where you can talk to someone face to face? If you know what you want, is it that important to get it from a physical store? Does the possibility of a return where you have to communicate with someone over the phone or email and then ship it, etc. make a physical store purchase look more attractive? Or does the typically lower price of some online stores outweigh that potential hassle?
    Denon AVR-X4000 * Harmony ONE
    Klipsch RF-82 II front * RC3 center * RP3 surrounds * KEF HTS1001 rear
    Rythmik Audio DS1501 CI sub
    Oppo BDP-103
    Samsung LN46B550 LCD


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    Default Re: Denon AVR-1911 No audio from BD

    Yeah Gos I used to be the same way. Just looked at my HT setup and realized everything in it was bought online.


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    Default Re: Denon AVR-1911 No audio from BD

    Quote Originally Posted by mytime View Post
    Yeah Gos I used to be the same way. Just looked at my HT setup and realized everything in it was bought online.


    Sent from my iPhone using Tapatalk
    LMAO!! Mine too!!


    Sent from my iPhone using Tapatalk 2
    Denon AVR-X4000 * Harmony ONE
    Klipsch RF-82 II front * RC3 center * RP3 surrounds * KEF HTS1001 rear
    Rythmik Audio DS1501 CI sub
    Oppo BDP-103
    Samsung LN46B550 LCD


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    Default Re: Denon AVR-1911 No audio from BD

    Man, every major HT purchase Ive made in the last few years was bought online and delivered.

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    Default Re: Denon AVR-1911 No audio from BD


    Quote Originally Posted by sbhenkel View Post
    Interesting. Almost sounds like my port failure is a fluke and doesn't typically happen. Anyone had experience with sending a unit in for repair of a similar problem? Did you find that the cost of the repair made you think real hard about just getting a new one, or is it typically not that much?
    Considering your receiver is ~4 years old I wouldn't bother. It takes some decent $$ to ship a receiver (they're rather heavy) and then you have to wait while the factory repairs it. There will also be a cost since the receiver is past its' warranty. Even with things covered under warranty from what I've read it takes weeks to have it worked on, so I would think it's not worth it. Unless you're planning to get a new receiver and just want to send the AVR-1911 back to get fixed and then intend to sell it to friend or something.

    My eventual decision a couple of years back when I found out my Denon AVR-590 (a variant on the AVR-1610) [a 2009 model] had some firmware issues with certain audio types was that it wasn't worth it. Since my AVR does not have a network connection I would have to send it back to Denon to be upgraded, so I would have been without a receiver for weeks. Which would effectively mean that I'd have go buy a new receiver anyway (to fill in while I waited).

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